FAQ
Delivery
How long does delivery take?
Standard delivery takes 2 to 4 business days. Need it sooner? Choose express delivery at checkout and it'll be with you in 1 to 2 business days.
How much does delivery cost?
Standard delivery is free on orders over £30, and £3.99 below that. If you'd rather not wait, express delivery is £5.99.
How can I track my package?
As soon as your order leaves us, we'll email you a tracking link so you can follow it all the way to your door.
Returns
If I'm not happy with my purchase, can I return or exchange it?
You can return it. Send it back within 30 days of delivery, unused and in its original packaging with everything included. We don't offer exchanges, so if you'd like something different, simply return your item and place a new order.
How long do I have to request a return?
You have 30 days from the day your order arrives.
Is there a charge for making a return?
Returns cost £3.99, which we deduct from your refund. If your item arrived faulty, damaged or incorrect, the return is on us.
How long will it take to process my refund?
Once your return reaches us and we've checked it, we'll refund you within 10 business days. The money goes back to your original payment method.
Do your products come with a warranty?
Yes. Every piece is covered by a 12-month warranty against manufacturing defects. If something isn't right, send us your order number and a photo and we'll replace or refund it, free of charge. We stand behind everything we make.
What if I receive the wrong product?
Sorry about that. Send us your order number and a photo of what arrived, and we'll get the right product to you and arrange the return of the other one, at no cost to you.
What should I do if my order arrives damaged?
Please check your order when it arrives. If anything is damaged or missing, send us your order number and a photo and we'll put it right, at no cost to you.
Misc
Which payment methods do you accept?
All major debit and credit cards, Apple Pay, Google Pay, PayPal, Klarna, Revolut Pay and Pay by Bank. Every payment is processed securely at checkout.
What should I do if my payment does not go through?
First, double-check your card details, billing address and postcode. Some banks block online payments, so it's worth checking with yours too. Still stuck? Try another payment method, or get in touch and we'll help you complete your order.
How can I cancel my order?
Get in touch as soon as you can with your order number. If it hasn't left us yet, we'll cancel it and refund you in full. If it's already on its way, you can send it back under our returns policy.
How can I contact you?
Send us a message through our Contact page, or find us on Instagram at @coast_angels_uk. We usually reply within 1 business day.
Products
Is my order shipped in discreet packaging?
Yes. We keep the outer packaging simple, showing only the information needed to get your parcel to you. It doesn't go into detail about what's inside.
Are your products suitable as a gift?
Yes. Every product comes in branded packaging that's ready to gift, or to enjoy yourself as a thoughtful personal upgrade.
How do smell proof bags work?
By trapping odours before they can escape. Inside, two breathable layers draw odour into a high-density activated carbon core, where its porous structure holds on to it. Outside, a waterproof coating and a water-repellent nylon shell seal everything in, and a sealed zip closes the bag fully. Our 2 mm carbon core is around 20 times thicker than the 0.1 mm layer many competitor bags use. It absorbs more and lasts longer.
How do I get the best odour control from my bag?
Close the zip fully, end to end, every time. Keep your contents in jars or mylar bags, keep the bag clean and dry, and store it somewhere cool between uses.
How do I clean and care for my bag?
Wipe the inside and outside with a damp cloth, then leave the bag open to air-dry completely. Don't machine wash or submerge it, as this can damage the carbon lining.
How do I refresh the carbon lining?
Every so often, clean your bag, then run a hairdryer on a warm setting inside the open bag for a few minutes, keeping it moving. The warmth helps the activated carbon release the odours it has captured, so it's ready to absorb again.
Are your bags water resistant?
Yes. Every bag has a water-resistant nylon exterior and a sealed zip, so rain and splashes stay out. They're not made to go underwater.
How do I set the code on my combination lock?
The original code is 0-0-0. To set your own: 1) set the dials to 0-0-0, 2) press the reset button with a pencil until it clicks, 3) turn the dials to your new code, for example 4-2-0, 4) push the open button until it clicks and check the reset button has popped back up. That's it. Your code is set.
How do I clean my jars and tubes?
By hand. Unscrew the caps, remove the seals and wash everything in warm soapy water. Dry each part fully before putting it back together. None of our jars or tubes are dishwasher safe.
What should I do if my grinder is stuck?
Pop it in the freezer for a couple of hours. The cold makes the metal contract slightly, so it should twist open easily once you take it out. Brushing out the threads now and then helps stop it sticking again.
Still have a question?
These are the questions we hear most often. If you can't find what you're looking for, get in touch. We'd love to help.