Shipping policy

At Coast Angels, we aim to deliver a seamless and reliable shipping experience from checkout to doorstep, with fast, secure, and fully trackable deliveries.

Your delivery is protected

Under the Consumer Rights Act 2015 (UK) and the Consumer Rights Directive (EU), we remain responsible for your order until it’s in your hands, not the courier’s. If a parcel is lost or damaged in transit, that’s on us to put right, not you.

We also commit to delivering within the timeframes below. If we ever miss them without agreeing a new date with you first, you’re entitled to a full refund.

UK Delivery

Standard Shipping

We offer Standard UK Delivery via our courier partners.

  • Delivery timeframe: 1–3 business days
  • Dispatch time: Orders are processed within 1–2 business days
  • Delivery days: Monday–Sunday
  • Delivery hours: 6:00 AM – 10:00 PM

You’ll receive an email with tracking information once your order is on its way. Deliveries may include photo confirmation upon drop-off.

Shipping Costs

  • Orders over £30 qualify for free UK delivery
  • Orders under £30: shipping costs are calculated at checkout based on weight and delivery location
  • No extra charges for weekend or residential delivery

Germany Delivery

Standard Shipping

  • Delivery timeframe: 1–3 business days
  • Dispatch time: Orders are processed within 1–2 business days

Shipping Costs

  • Orders over £30 qualify for free delivery to Germany
  • Orders under £30: shipping costs are calculated at checkout based on weight and delivery location

Delivery Areas

We currently deliver to all residential and business addresses within the United Kingdom and Germany.

Please note:

  • We do not ship to PO Boxes or BFPO addresses
  • Ensure someone is available to receive your order or that you provide a safe location if needed

Tracking Your Order

You’ll receive a tracking link via email once your parcel has shipped. You can follow real-time updates and view delivery confirmation directly through the tracking portal.

If your order hasn’t arrived within the expected timeframe, please contact us at cal@coastangels.co.uk and we’ll be happy to assist.

Delivery Issues

Coast Angels is not responsible for delays caused by circumstances beyond our control, such as severe weather or courier disruptions.

If a delivery issue arises (e.g. the tracking shows “delivered” but you haven’t received your parcel), we will liaise with our courier to investigate.

We advise checking:

  • All possible delivery locations (neighbour, safe place, concierge)

Returns & Exchanges

For more information on how to return an item, please visit our Returns & Refunds Policy. We offera 30-day returns window and a 12-month warranty on all purchases for peace of mind.